FAQ

Where do the buses pick up from?

For journeys to the festival, there will be eufest reps at every airport wearing bright red eufest T-shirts and carrying a sign with our logo on it. They have to move around a lot during the day, but if you cannot find them then you should go and hang around by the arrivals gate as they will always return there at some point.

The drop-off and pick-up point is at the plaza close to the Guardia Civil building, which is on the edge of town near the train station, and about 10-15 minutes walk from the festival site. You can check out our map of the pick-up point here.

 

What happens if my flight is delayed? Will the bus wait for me?

We do take your flight details after you book, so we know which flight you are on, and if there is a flight delay we will delay the bus as long as possible to give you a chance to catch it. However, it is not possible to guarantee that we would always wait indefinitely in all cases - we just have to see what the situation is on the day and make a decision then, based on things like how many people we are waiting for, how many people are on the bus and waiting to leave, etc.

We try to be as flexible as we can, but essentially we're like the airlines - if you're a bit late, they'll probably wait for you. If you're really late, they probably won't

 

If I miss the bus I booked, can I transfer my booking to a different bus the same day?

Whenever possible, if we have to send a bus without some passengers on it then we will move forward passengers who have booked a later bus but arrived early. This means that – in theory – there will be free seats on that later bus for you when you turn up. But again this is subject to a lot of factors – for one thing there does have to actually be another bus that day going to the same place!

Ultimately, if we can help you we will – we don’t want to leave anyone behind – but it is not always possible in 100% of cases.

 

Will I be able to sit with my friends on the bus?

We don’t allocate seats on the bus, so if you want to sit together then you are best off getting on the bus together.

 

I’ve booked a different time bus to all my friends – can I move my booking?

As long as we have the space then sure, we can move you to a different bus. Just drop us an email and ask us. Please note, we can only move bookings with the permission of the group leader (ie the person who made the booking).

So if your friend is in the same situation and needs to be moved, then they will need to contact us themselves. We can’t move someone else’s booking because you asked us to.

 

How far is my accommodation from the festival site?

Most accommodation in Benicassim is down near the beachfront, while the festival site is on the outskirts of town, so there is not really much accommodation that is genuinely ‘close’, barring a couple of our hostels in the town centre, which are maybe 10-15 minutes walk away. Beachside apartments are usually around a 30-45 minute walk from the festival site, and can take longer if you have had a few. But there is a shuttle bus service that runs for the entire week of the festival that is very cheap (around €15 for a one-week ticket) and the buses are frequent so is worth checking out.

If you are going to get a taxi (or a “taxi”) back from the festival then make sure you agree a price with the driver before you get in, just to be on the safe side.

 

I only want to stay for 4 nights but the website tells me I have to book for 7 nights. Why?

Sorry, but all our apartments for Benicassim are only available for seven night stays from either Tue-Tue or Wed-Wed. You can, of course, book for seven nights but only stay for four or five – but the price stays the same.

We do also work with some hotels and hostels where the minimum stay is only 4 or 5 nights, so they can be worth a look too.

 

I keep getting emails about confirming my booking. Why?

We can only issue your confirmation after we have received certain crucial information. So if you haven’t got your confirmation then we haven’t got all the details we need. You need to go to your itinerary and update your booking info.

 

Why can’t I get my confirmation?

There could be a few reasons, but it’s probably because we don’t yet have some essential information from you. If you’ve booked transfers with us then we will need you to update the names of all passengers. We also need your flight details, so that if your flight is delayed we will know what has happened to you so will be able to delay our bus departure where possible.

For accommodation, we might need the names of all guests in your party, and you will usually need to settle your balance in full in order to confirm your booking. All of these things can be updated through your itinerary.

If you have booked more than one element, then they all need to be marked as COMPLETE in your itinerary before your confirmation can be issued.

 

I’ve done all that, and I still haven’t received the confirmation

Firstly, make sure that you add the address info@eufest.com to your safe senders list or whitelist for whichever email you used to register with our site. That way any future emails from us about your booking won’t get zapped.

Then check your spam folder to see if it ended up in there. If not, try logging in to your itinerary and re-issuing it – as long as we have been listed as a ‘safe’ sender, then it should get through this time. Still no luck? Then you can download your confirmation from the itinerary page too.

 

Benicassim

18-21 July 2019

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