terms & conditions

1. general

1.1 All bookings made with eufest, whether by telephone, post, email or online, are subject to, and the client accepts, eufest's terms and conditions. You should read through these terms carefully, as they constitute a legally binding agreement. All bookings are subject to a card processing charge of 2.25%.

1.2 All data and personal information provided by the customer to eufest will be stored, managed and processed in accordance with our eufest's privacy policy and the terms of the Data Protection Act 1998.

1.3 Where two or more people are included on the same booking, the person purchasing the booking shall be deemed to do so on the basis that he/she acts as an agent (Group Leader) for all members of the party and accepts these booking conditions on behalf of each member of the party.

1.4 It is the responsibility of all customers to ensure that they obtain suitable and sufficient travel insurance to cover the duration of their trip.

1.5 It is the responsibility of the Group Leader to ensure that all the information on their eufest itinerary is correct. eufest accepts no responsibility for misinformation given by a customer which results in any delay, missed flights, forfeited accommodation or any failure to complete all or parts of a passenger's onward journey.

1.6 eufest will not incur any liability whatsoever in the event of any delay due to causes beyond its control, which include (but are not limited to) the following:

  • accidents causing delays to the vehicle
  • exceptional or severe weather conditions
  • compliance with requests of the police
  • deaths and accidents on the road
  • vandalism and terrorism
  • unforeseen traffic or border delays
  • industrial action by third parties
  • problems caused by other customers
  • the vehicle being held or delayed by a police officer or government official
  • other circumstances affecting passenger safety

1.7 eufest cannot be held responsible for any failure of the festival to take place as advertised, or for unforseen events preventing customers from travelling to the festival. In the event of cancellation of all or parts of the festival, your booking will still be in place. If you wish to cancel your booking, any costs incurred by eufest in the arrangement of this service will be met from payments received, which may result in only a partial refund - or none at all - being offered.

1.8 eufest Ltd is registered in England and Wales under registration no. 06572729, and our registered address is 4 Eagle Street, Leamington Spa, Warwickshire, CV31 2AG, UK.

1.9 eufest's Terms and conditions are governed by English law in all respects.

2. transport

2.1 Full payment is required for all bus transfers at the time of booking. eufest will provide written confirmation of the details regarding the booking by email, at which point your booking is secured. But you will not be able to receive your confirmation email until the Group Leader has provided all the required information pertaining to their booking.

2.2 Once your booking is confirmed, you will be able to print off your itinerary, which will also serve as your ticket. This must be presented to the eufest driver or eufest representative for both the outward and return trip, if applicable.

2.3 All payments made in respect of transport services are strictly non-refundable except in circumstances where eufest, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking, eufest accepts no responsibility for passengers' alternative travel arrangements.

2.4 eufest does not operate its own fleet of vehicles, but contracts on behalf of the transport operator concerned whose own conditions of carriage will apply.

2.5 eufest provides bus and coach transport between stated destinations and festivals only. All other travel and ticketing arrangements, including the purchasing of flight tickets and any necessary visas, remain the sole responsibility of the passenger. In the event of any passenger travelling without the necessary documentation, eufest reserves the right to refuse to honour that passenger's booking. No refunds shall be available.

2.6 No refunds will be made if flight delays or cancellations - or you missing your flight - cause you to miss your transfer. In the case of a delayed flight, drivers will wait as long as possible, with due consideration being given to the needs of delayed passengers as well as those already on board. If an additional transfer is required to get to your destination, this will be treated as a new and separate booking.

2.7 Transport bookings are non-transferable and may not be re-sold by customers. Your booking constitutes a reservation for a named individual to travel on one of our scheduled buses. If that individual does not appear to claim their seat then they are deemed to have forfeited their reservation and eufest retains the right to resell that seat.

2.8 For private transfers, the destination and pick-up addresses detailed on your itinerary are the address to which you will be delivered and picked up. Should you wish to change these or any other details, this must be done in writing by either email or letter directly with eufest, no later than seven days prior to the date of travel.

2.9 Customers are limited to two items of luggage (one bag or rucksack and one small hand luggage bag), plus one tent.

2.10 eufest reserves the right (and delegates to its bus providers and drivers the right) to refuse to carry any person who is thought to be under the influence of alcohol or drugs and/or whose behaviour is considered to pose a threat to the driver, the vehicle or the other passenger(s).

2.11 Whilst every care is always taken, customers' property is carried entirely at their own risk and no responsibility can be accepted for loss or damage. Customers are therefore advised to check their own travel insurance.

2.12 eufest will use every reasonable means to ensure that vehicles depart at the stated time and reach their destination on time. Passengers are advised to allow at least an hour for passport control and baggage claim.

2.13 eufest accepts no liability for any loss, damage or injury to your person or your property, however caused.

2.14 Where eufest agrees to cancel a booking, an admin fee may be charged to cover administrative costs.

3. accommodation

3.1 Payment of a deposit is required for all accommodation reservations at the time of booking to secure your reservation. This deposit is non-refundable and forms part of your rental fee. You may also be required to pay a separate and refundable deposit to insure against any damages which occur during your occupancy of the property, which may be requested at the time of booking, or subsequently, or upon your arrival. This deposit will be repaid in full upon or following your departure, providing the property is left in a reasonable condition.

3.2 eufest will provide written confirmation of the details regarding the booking by email, but the booking will be treated as unconfirmed until the Group Leader has provided all the required information pertaining to their booking and settled any due balance.

3.3 In some instances, full payment will be required in advance. In such cases, bookings will be treated as unconfirmed until such time as all monies have been received.

3.4 Once your booking is confirmed, you will be able to print off your itinerary, which will also serve as your accommodation voucher. This should be presented to the property owner, campsite management team or hotel/hostel reception upon arrival.

3.5 eufest do not own any of the properties listed on our website. Instead, in this transaction, we act in good faith as an intermediary between the property owner/manager and the customer, and cannot be held responsible for the quality, location or standard of accommodation provided.

3.6 If you should choose to cancel your accommodation booking, our cancellation policy is as follows:

  • cancellation more than one month before arrival date will incur a charge of 50% of total accommodation cost
  • cancellation one month or less before arrival date will incur a charge of 100% of total accommodation cost

Your deposit will count towards any cancellation fee imposed.

3.7 In the event of your booking being cancelled by eufest, your monies will be refunded, but eufest accept no responsibility for your alternative accommodation arrangements.

3.8 eufest cannot accept any responsibility for wear and tear or damage caused to the property during your stay, and cannot assist in any disputes over liability for any damages, nor for any costs arising from such a dispute.

3.9 The total price of accommodation is stated upon booking in pounds sterling, based upon the prevailing exchange rate. However, where balance of payment is due upon arrival at the accommodation in any other currency, eufest cannot be held responsible for currency exchange rate fluctuations leading to an increase or decrease in the total price paid.

3.10 Failure to arrive at the property will be treated as a cancellation on your part, and full payment will be due, in accordance with our cancellation policy.

4. tickets

4.1 Full payment is required for all tickets at the time of booking. eufest will provide written confirmation of the details regarding the booking by email.

4.2 All ticket bookings are strictly non-refundable and non-transferable, and can only be issued to the persons named on your confirmation. If you wish to change the names of the ticket holders, please contact us and we will endeavour to assist you, although a small admin fee may be charged for this service.

4.3 Where tickets are purchased directly from eufest, a voucher will be issued by email within 14 days. Customers should retain this voucher and redeem it at the festival box office to receive their ticket.

4.4 Where tickets are issued by other ticket providers, bookings are processed on a monthly basis and will be issued at each month end.

4.5 In the event of your booking being cancelled by eufest, your monies will be refunded, but eufest accept no responsibility for your alternative ticketing arrangements.

4.6 Admission is contingent on having a complete ticket in appropriate conditions. Tickets which are damaged or appear to have been tampered with may result in you failing to gain admission to the festival.

4.7 Possession of a ticket does not grant its holder or third parties the right to use the ticket or its contents for purposes related to advertising, marketing or promotions (including, expressly but not exclusively, contests, gifts and/or raffles) associated with the ticket holder or third parties.

4.8 As well as being bound by the above terms and conditions, all tickets sold by eufest are additionally subject to the terms and conditions of the individual festival organisers and ticket outlets.

4.9 Tickets sold by eufest are intended for fan use only. Any bookings suspected of being conducted by touts, or for the express purposes of re-selling, will be cancelled.

4.10 Where eufest - at its absolute discretion - agrees to cancel a booking, an admin fee may be charged to cover administrative costs.

5. flights

5.1 Full payment is required for all flight packages or flight-only bookings at the time of reservation. eufest will provide written confirmation of the details regarding the booking by email, and at that point the booking is secured. However your confirmation will not be issued until the Group Leader has provided all the required information pertaining to their booking.

5.3 Once your booking is confirmed, you will be able to print off your itinerary, which will confirm your flight arrangements. Your flight ticket will be issued approx. 2 weeks before your date of departure, assuming all information has been correctly updated

5.4 All payments made in respect of flights or flight packages are strictly non-refundable except in circumstances where eufest, due to causes beyond its control, cancels or, at its absolute discretion, agrees to cancel the booking. eufest accepts no responsibility for passengers' alternative travel arrangements.

5.5 In the event of any passenger travelling without the necessary documentation, the airline may refuse to honour that passenger's booking. No refunds shall be available.

5.6 No refunds will be made if delays or cancellations cause you to miss your flight.

5.7 Customers are limited to the permitted luggage allowance provided by the airline, which is detailed on your flight ticket.

5.8 eufest accepts no liability for any loss, damage or injury to your person or your property, however caused.

5.9 Your Financial Protection - When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong.

5.10 We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

5.11 If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

6. packages

6.1 All bookings comprising transport and accommodation booked together at the same time will constitute a package, under the terms of the Package Travel, Package Holidays and Package Tours Regulations 1992 (PTRs).

6.2 If you book arrangements which do not constitute a package holiday and have been issued a booking receipt and/or confirmation email in respect of those arrangements, any additional arrangements you subsequently book will be treated as a separate booking. The additional arrangements will not operate to convert your original booking into a package even where - had those additional arrangements been booked at the same time as the original arrangements - a package would have been booked.

6.3 All package bookings with eufest are covered against the eventuality of the financial failure of the company under the terms of the PTRs. In this situation, your booking is insured by International Passenger Protection Ltd (IPP) and its panel of insurers. This insurance is only valid for passengers who book and pay directly with eufest Ltd. For further information see www.ipplondon.co.uk.

 

© 2017 eufest, registered in england & wales No. 06572729

privacy policy  |   terms and conditions  |   financial protection

t: +44 (0)1926 730842  |  info@eufest.com

34 radford road, leam, cv31 1lz, uk.